Privacy

Jiliwen Privacy Policy – How We Protect Your Data in PH

Last updated: January 2025  |  Applies to all registered jiliwen accounts in the Philippines

Our commitment

What Jiliwen Commits to Every Player in the Philippines

Before the full policy details, here is a straightforward summary of how jiliwen handles your personal information — written the way we'd explain it to a kabayan, not a legal team.

We Do Not Sell Your Data

Jiliwen does not sell, rent, or trade your personal information to advertisers, data brokers, or any unrelated third parties. Your data exists to make jiliwen work for you — not to generate revenue from you through advertising channels.

Encrypted End to End

All data transmission between your device and the jiliwen platform uses SSL encryption. Account information, payment details, and session activity are all transmitted over secure encrypted connections. Your data is not readable in transit.

You Control Your Information

Registered jiliwen players have the right to access the personal data held about them, request corrections to inaccurate information, and request deletion of data where permitted by applicable law. Contact support to exercise any of these rights.

We Collect Only What Is Needed

Jiliwen collects the minimum personal data required to operate your account, process payments, verify your identity, and comply with applicable Philippine regulations. We do not collect data we have no legitimate use for.

Compliant with Philippine Law

Jiliwen's data handling practices are designed to comply with the Republic Act 10173 (Data Privacy Act of 2012) and its implementing rules. The National Privacy Commission's guidelines inform how jiliwen processes, stores, and protects personal data.

Marketing Is Optional

Promotional communications from jiliwen are opt-in. If you choose to receive updates about offers and new games, you can opt out at any time through your account settings or by contacting jiliwen support. Opting out of marketing does not affect your account access.

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This policy is part of your agreement with jiliwen

This Privacy Policy forms part of the complete agreement between jiliwen and every registered player, alongside the Terms and Conditions and any applicable promotion terms. By registering a jiliwen account, you acknowledge that you have read and understood this policy.

1. Who This Policy Applies To

This Privacy Policy applies to all individuals who register a jiliwen account, use the jiliwen platform at jiliwen.best, or communicate with jiliwen through any channel including email, in-platform support, or any other contact method made available by jiliwen.

Jiliwen is the data controller for the personal information collected and processed under this policy. "Data controller" means jiliwen determines the purposes and means of processing your personal data. If jiliwen engages third-party service providers who process data on its behalf, those parties act as data processors under jiliwen's instructions and are bound by data processing agreements consistent with this policy.

This policy is written for and applies specifically to players based in the Philippines. Jiliwen's data practices are designed to comply with the Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations issued by the National Privacy Commission of the Philippines.

2. Personal Data Jiliwen Collects

Jiliwen collects personal data in several categories depending on how you interact with the platform. Here is a clear breakdown of what is collected and why each category is necessary.

Data Category Specific Data Points Collected Purpose
Identity Data Full legal name, date of birth, government-issued ID details Age verification, KYC compliance, account ownership confirmation
Contact Data Philippine mobile number, email address Account communication, OTP delivery, support responses
Financial Data Payment method type, last four digits of card where applicable, e-wallet account reference, transaction amounts Processing deposits and withdrawals, AML compliance, fraud prevention
Technical Data IP address, device type, browser type and version, operating system, session timestamps Platform security, fraud detection, performance optimisation
Gaming Data Game history, bet amounts, win and loss records, session duration Account management, responsible gaming monitoring, dispute resolution
Communication Data Support chat transcripts, email correspondence, feedback submitted Customer service delivery, quality assurance, dispute investigation
Marketing Preferences Opt-in or opt-out status for promotional communications Ensuring communications are sent only to players who have consented

Jiliwen does not collect sensitive personal information such as biometric data, health records, religious beliefs, or political affiliations. Where identity documents are submitted for verification purposes, jiliwen uses the information contained within them only for the stated verification purpose and does not retain document images beyond the minimum required period.

3. How Jiliwen Collects Your Data

Personal data is collected through the following means:

  • Direct provision by you: When you register a jiliwen account, complete identity verification, make a deposit, request a withdrawal, or contact jiliwen support, you directly provide data that jiliwen collects and processes.
  • Automated technical collection: When you access jiliwen, technical data including IP address, device identifiers, and session information is automatically collected through server logs and cookies. See Section 9 for more detail on cookies.
  • Payment processor data: When you make a payment through a supported channel such as GCash, Maya, or a bank transfer, jiliwen receives confirmation data from the payment processor sufficient to credit your account and maintain transaction records. Jiliwen does not receive or store your full payment credentials.
  • Third-party identity verification providers: Where jiliwen uses a third-party service to assist with identity document verification, data shared with and returned from that provider is handled under a data processing agreement consistent with this policy.

4. How Jiliwen Uses Your Personal Data

Jiliwen uses personal data collected from players for the following purposes:

  • Account operation: Creating and maintaining your jiliwen account, processing logins, and managing your account balance.
  • Payment processing: Executing deposits and withdrawals in Philippine pesos through your chosen payment channel, and maintaining accurate transaction records.
  • Identity verification: Confirming that account holders meet the minimum age requirement of 21 years and that accounts are held by real individuals using their own payment methods.
  • Fraud prevention and security: Monitoring account activity for signs of unauthorised access, account sharing, money laundering, or other prohibited conduct under jiliwen's Terms and Conditions.
  • Regulatory compliance: Fulfilling jiliwen's obligations under applicable Philippine gaming and anti-money laundering regulations, including providing information to regulatory or law enforcement authorities where legally required.
  • Customer support: Responding to queries, resolving disputes, and maintaining records of support interactions for quality assurance purposes.
  • Responsible gaming: Using gaming activity data to identify account behaviour that may indicate problematic gaming and to deliver responsible gaming tools and communications appropriately.
  • Platform improvement: Analysing aggregate technical and usage data to improve platform performance, fix issues, and develop features that serve jiliwen players better.
  • Marketing (opt-in only): Sending promotional communications about jiliwen bonuses, new games, and platform updates to players who have opted in to receive them.
Marketing opt-out

You can withdraw consent for promotional communications at any time by updating your preferences in your jiliwen account settings or by contacting jiliwen support at support@jiliwen.best. Opting out of marketing does not affect the operation of your account.

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6. Who Jiliwen Shares Data With

Jiliwen does not sell or trade your personal data. Your information is shared only in the following circumstances and only to the extent necessary for the stated purpose:

6.1 Payment Processors

To process your deposits and withdrawals, jiliwen shares the minimum necessary transaction data with the payment provider you selected — for example, GCash, Maya, GrabPay, Coins.ph, your bank for InstaPay or PESONet transfers, or your card network for Visa or Mastercard transactions. Jiliwen receives confirmation data back from these providers to maintain accurate account records. These providers operate under their own privacy policies and applicable financial regulations.

6.2 Identity Verification Providers

Where jiliwen uses a third-party service to assist with KYC document verification, relevant identity document data is shared with that provider under a data processing agreement. The provider processes this data solely for the purpose of verification and is not permitted to use it for any other purpose.

6.3 Regulatory and Law Enforcement Authorities

Jiliwen may be required to disclose personal data to Philippine regulatory authorities, law enforcement agencies, or courts where legally compelled to do so. This includes disclosures related to anti-money laundering investigations, gaming licence compliance requirements, or court orders. Jiliwen will inform the relevant player of such a disclosure where it is legally permitted to do so.

6.4 Platform Service Providers

Jiliwen engages service providers for functions such as cloud hosting, analytics, and customer support platform software. These providers process data on jiliwen's behalf under data processing agreements that require them to maintain appropriate security standards and to process data only in accordance with jiliwen's instructions. They are not permitted to use your data for their own purposes.

6.5 Game Content Providers

Game titles available on jiliwen are supplied by game content providers including JILI Gaming and others. The technical operation of these games may involve the game provider's systems processing gameplay data. Jiliwen ensures that game providers who access player data do so under agreements consistent with the protections described in this policy.

7. How Long Jiliwen Keeps Your Data

Jiliwen retains personal data for the period necessary to fulfil the purpose for which it was collected and to meet applicable legal and regulatory obligations. The general retention principles are:

  • Active account data: Personal and account data is retained for the full duration your jiliwen account is active. This includes identity data, contact data, and gaming history necessary to operate your account.
  • Transaction and financial records: Financial transaction records are retained for a minimum of five years from the date of the transaction to satisfy anti-money laundering record-keeping requirements under Philippine law.
  • Identity verification documents: Copies of identity documents submitted for KYC are retained for the period required by applicable Philippine regulations from the date of submission or the date of account closure, whichever is later.
  • Support communications: Records of support interactions are retained for a minimum of two years to enable resolution of disputes and quality assurance review.
  • Marketing data: Data related to your marketing preferences is retained for the duration your account is active. If you withdraw consent for marketing, your opt-out preference is recorded and retained to ensure your wishes are respected.

When data is no longer required for any retention purpose, jiliwen securely deletes or anonymises it so that it can no longer be associated with an identifiable individual.

8. Security Measures

Jiliwen implements technical and organisational security measures appropriate to the nature of the personal data processed and the risks involved. These measures include:

  • SSL/TLS encryption for all data transmitted between your device and the jiliwen platform.
  • Encrypted storage of sensitive account data, including passwords, which are stored in hashed form and cannot be retrieved in plain text by jiliwen staff.
  • Access controls limiting access to player personal data to jiliwen staff and service providers who require it to perform their role, with role-based permissions enforced.
  • Fraud monitoring systems that analyse account and transaction patterns to detect and respond to suspicious activity in real time.
  • Incident response procedures to identify, contain, and respond to data security incidents promptly, including notification to affected players and relevant authorities where required.

While jiliwen takes these measures seriously, no online platform can guarantee absolute security against all threats. Players also bear responsibility for protecting their own access credentials. Using a strong, unique password for your jiliwen account and not sharing your login details or OTP with anyone — including persons claiming to represent jiliwen — is the most important step individual players can take.

Jiliwen will never ask for your password or OTP

Any message — by email, SMS, chat, or phone — claiming to be from jiliwen and requesting your account password, OTP, or full payment credentials is fraudulent. Report suspicious contact to support@jiliwen.best immediately and do not provide the information requested.

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9. Cookies and Tracking Technologies

Jiliwen uses cookies and similar tracking technologies on the jiliwen.best platform. Cookies are small text files stored on your device by your browser when you visit a website. They help the platform remember your session, maintain account security, and understand how the site is being used.

Cookie Type Purpose Can Be Disabled?
Essential Maintaining your logged-in session, security tokens, and platform functionality. Without these, the jiliwen platform cannot function properly. No — these are required for the platform to operate.
Performance Collecting aggregate, anonymised data about how pages on jiliwen are used — which pages are visited most, error rates, and load times — to help improve the platform. Yes — via browser settings or a jiliwen consent mechanism where available.
Functional Remembering your display preferences, language setting, and other choices that personalise your experience on jiliwen without identifying you to third parties. Yes — disabling may affect personalisation features.
Security Fraud detection and bot prevention, helping jiliwen distinguish legitimate player sessions from automated or malicious access attempts. No — required for account security.

Jiliwen does not use third-party advertising cookies or allow advertisers to place tracking cookies on the platform. You can manage cookie settings through your browser's privacy controls. Disabling essential or security cookies may prevent you from accessing your jiliwen account properly.

10. Your Privacy Rights as a Jiliwen Player

Under the Data Privacy Act of 2012, jiliwen players in the Philippines have the following rights in relation to their personal data. Jiliwen will respond to verified requests within 30 days, or notify you if more time is needed and the reason for the extension.

Right to Access

You can request a copy of the personal data jiliwen holds about you. Jiliwen will provide this in a readable format within a reasonable timeframe. This includes your registration data, transaction history, and communication records.

Right to Rectification

If any personal data jiliwen holds about you is inaccurate or incomplete, you can request a correction. Updates to core account details such as your name require identity verification before they can be made.

Right to Erasure

You can request that jiliwen delete your personal data where it is no longer needed for the purpose it was collected and where no legal obligation requires retention. Note that financial transaction records must be retained for the minimum period required by Philippine law, and this supersedes erasure requests for that data.

Right to Object to Processing

You can object to jiliwen processing your data for marketing purposes at any time. You may also object to processing based on legitimate interests, though jiliwen may be able to demonstrate compelling grounds that override your objection for certain processing activities.

Right to Data Portability

For data you have provided to jiliwen directly and which is processed by automated means, you can request that jiliwen provide it to you in a structured, commonly used, machine-readable format so you can transfer it to another service.

Right to Lodge a Complaint

If you believe jiliwen has processed your personal data in a manner inconsistent with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We ask that you contact jiliwen first so we can attempt to resolve the matter directly.

To exercise any of these rights, contact jiliwen at support@jiliwen.best with the subject line "Privacy Rights Request" and a description of your request. Jiliwen will verify your identity before processing the request to ensure the security of your data.

11. Minors and Age Policy

The jiliwen platform is strictly for eligible adults aged 21 and above in the Philippines. Jiliwen does not knowingly collect personal data from individuals under 21 years of age. Age verification is conducted at registration and may be requested at any time during the account lifecycle.

If jiliwen becomes aware that an account is held by or has been accessed by a person under the age of 21, that account will be immediately suspended. Any balance in the account will be subject to review and may be withheld or returned to the source payment method pending investigation.

If you believe a minor has accessed jiliwen using an account, contact jiliwen support immediately at support@jiliwen.best.

12. International Data Transfers

Jiliwen's primary operations are focused on the Philippines market. Where jiliwen uses service providers — such as cloud infrastructure or software-as-a-service platforms — that may process data on servers located outside the Philippines, jiliwen ensures that appropriate contractual safeguards are in place consistent with the requirements of the Data Privacy Act of 2012.

Jiliwen does not transfer player personal data to jurisdictions without adequate data protection standards unless appropriate safeguards — such as standard contractual clauses or equivalent protections — are in place. Where you have questions about international data transfers, contact jiliwen support.

13. Changes to This Privacy Policy

Jiliwen may update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or the platform's features. The "Last updated" date at the top of this page will be revised whenever changes are made.

For material changes — those that significantly affect how your data is used or your rights — jiliwen will notify registered players through the platform or by email to the address associated with your jiliwen account. Continued use of jiliwen after a change is communicated constitutes acknowledgement of the updated policy.

We encourage you to review this policy periodically. If you have questions about a specific change, contact jiliwen support before continuing to use the platform.

14. Contact and Complaints

For any privacy-related query, to exercise your data rights, or to raise a concern about how jiliwen handles your personal information, contact the jiliwen team through the following channels:

  • Email: support@jiliwen.best — include "Privacy" in the subject line for faster routing
  • In-platform support: Available 24/7 through the jiliwen platform

Jiliwen aims to respond to all privacy requests and complaints within 15 business days. Complex requests may take longer, in which case jiliwen will acknowledge receipt and provide an estimated response timeline.

If you are not satisfied with jiliwen's response to a privacy complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines through its official complaint process. Jiliwen will cooperate fully with any National Privacy Commission investigation.

Related Jiliwen Policies

This Privacy Policy should be read together with the jiliwen Terms and Conditions and the Responsible Gaming guidelines, which together describe how jiliwen operates and what standards it upholds for registered players in the Philippines.

Related pages

Other Policies and Platform Information

Terms and Conditions

Account rules, betting policies, payment terms, and prohibited conduct for jiliwen players.

Responsible Gaming

Deposit limits, session tools, and self-exclusion options for jiliwen account holders.

FAQ

Quick answers to the most common questions about accounts, payments, and games on jiliwen.

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